Terms and Conditions

Working with American Image Displays

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

For Turn Key Truss Rental information click here.

Site Terms of Use Modifications: American Image Displays may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Our Commitment To Your Privacy: View our privacy policy.

Revisions and Errata: The materials appearing on American Image Display’s web site could include technical, typographical, or photographic errors. While we do our best, we’re just human, so American Image Displays does not warrant that any of the materials on its web site are accurate, complete, or current. American Image Displays may make changes to the materials contained on its web site at any time without notice.

Pricing: American Image Displays makes every effort to keep this web site current and up to date. However, all prices are subject to change without notice. Please call (800) 676-3976 for a firm price quote, valid for 30 days.

Payments: We prepay our vendors and service providers to keep prices down, and require our customers to also pay at the time their order is placed. Certain exceptions may be made for government entities and pre-negotiated long term contracts. Payment by check, ACH or wire transfer is preferred; credit card payments on orders over $5,000 will be subject to a 2.5% fee, to recover the fees charged by your credit card provider. Payment in full is due prior to production and shipping. Prices are FOB origin unless specified. Shipping charges and any applicable taxes are not included in listed product pricing on this site.

Changes: Any changes made to a quote or order after the quote or order is prepared will likely incur additional charges. (Examples include changes to the quantity, content, material, design, print method, or need date – this is not an exclusive list!) Once you give us the “OK to proceed” on a proof, the job goes to production. If a change is required or a job is cancelled after it has gone to production, the Customer is responsible for all labor and material costs incurred prior to cancellation and will be billed accordingly.

Customer Service: Questions regarding your order, shipping, billing, special order requirements, technical or show assistance, graphic questions or quotations should be directed to: 1-800-676-3976, or email us at: [email protected].

Hours: Our order line, 1-800-676-3976, is available in the USA and Canada between 8:00 am and 5:00 pm Pacific Standard Time, weekdays. After hours, weekends, or holidays please leave a message and we will return your call the next business day.

Mail: When ordering by mail please be sure to include a complete catalog description including; product number, size, colors, accessories, ship-to address, phone number and your need date. Also indicate your method of payment: Check or Bank Card.

Mail your order to:

American Image Displays
5114 Point Fosdick Dr, Ste F PMB 1004
Gig Harbor, WA 98335 USA

Shipping: Items are usually shipped UPS or FedEx ground if possible. If your order must be delivered faster, or be delivered directly to a show, any additional shipping costs will be added. Call us for a custom quote.

Graphic Production & Printing: Every effort is taken to ensure your printed graphics are accurate and according to your specifications. However, due to the nature of large format printing, it isn’t always possible to achieve exact color matches. If your order includes printed graphical items, it is entirely your responsibility to notify American Image Displays if there are any specific color match requirements in regards to logos, graphical elements and content.

Upon receipt of your order and graphic files you will receive an online proof. At that time, if no color match requirements or Pantones are listed, you must notify American Image Displays if such information is necessary.

Printed proofs are also available for an additional fee and will add production time to your order.

Color matching is an art, not a science, and is subjective to the viewer – we promise to do our absolute best, but can not guarantee a perfect color match on any order.

Standard production time for all graphics is 4 business days; custom graphics and very large graphics may take a little longer – if so, your account manager will let you know.

Returns: All fabric panels and graphics are made to customer’s specifications and are non-returnable. All other merchandise is non-returnable unless the item is defective. American Image Displays will determine if the item is defective and offer you an exchange if required. No refunds are offered. If a pre-arranged agreement on possible returns has been made due to special circumstances, there is a 25% restocking charge on all hard goods and returnable merchandise with prior approval from American Image Displays.

WARRANTY: All display systems are designed to provide the user with a quality and durable product. Unless otherwise stated on the individual products page, standard hardware warranty is a ‘one year parts and labor’ warranty which warrants product against defects in material and workmanship. (Some hardware comes with a lifetime warranty; these products are identified in the product description.)

All graphics have a 30 day warranty on delamination or defects.

Warranties do not cover damage due to accidents, handling, abuse, shipping, or normal wear and tear. The customer is responsible for shipping the product to us for inspection. Products found to be defective will be replaced or repaired at the factory’s discretion. If the issue is deemed a manufacturing defect, American Image Displays will cover standard outbound shipping costs if claim is placed within the warranty period.

Rental Terms & Policies: A 50% deposit is required to reserve trade show displays. The balance is due prior to pickup or shipping. We will arrange shipping to and from your event and can also help with drayage, install and take-down as requested. All rental items must be returned in the same condition they were shipped. Any damaged items are the responsibility of the customer and will be billed accordingly. Be sure to follow all instructions provided with your rental equipment to avoid damage.

Rent to own Policy: If client chooses to purchase the same exhibit that was rented (new, or a different exhibit of equal or higher value) within 30 days of the rental, 2/3 of the rental cost (not including any freight, drayage, graphics, taxes, or other fees) will be credited towards that purchase. This credit is not available if the price of the item purchased is less than the retail value of the original rental unit. This offer is not available for all rental equipment; please inquire in advance if you’re interested in this option.