Graphic FAQ

Here are the most frequent questions we receive in regards to our graphic requirements (click question to see answer).

Question: You request a 2" bleed. However, my template lists only a 1" bleed. Why?

Question: You do not accept PDF files. Why?

Question: You do not accept Quark files. Why?

Question: You do not accept Freehand files. Why?

Question: My Illustrator file is huge! It's crashing my system or too large to send. What do I do?

Question: My Photoshop file is huge! It's crashing my system or too large to send. What do I do?

Question: You suggest working at 100% scale. Won't that make the file too large? Can I work at 50% scale or smaller?

Question: You list 100ppi as the final resolution for all raster images. Isn't that too low? Shouldn't it be 300ppi or higher?

Question: The photograph raster file I want to use on my display drops below 100ppi when I scale it up to the print size required. Is there a secret to making such files work at larger sizes?

Question: I do not have a Pantone color, only CMYK for my logo/layout/critical object. OR, I do have a Pantone color and it must be matched on the print. What do we do?

Question: My layout uses gradient fills. Will the final print be banded?

Question: What is the difference between vector and raster graphics?

Question: How do I know which format to supply? (Raster or Vector)

Question: My graphic requires pole pockets. Are there any special guidelines for preparing my graphic?

Question: My graphic spans across several tiles, panels, or sections of a display. Should each panel be a unique file?

Question: My graphic/system will be using Silicone Edge Graphics (SEG). What is that?

Question: I'm designing graphics for a THATLITETHING display. Are there special requirements?

Question: What is the best font size for my design?

Question: Is there a fast way to determine decimal equivalents of one inch for my layout?

Question: I still have questions. Can you help me?